Information about Heptonstalls Ltd

www.heptonstalls.co.uk is a site operated by Heptonstalls Ltd Solicitors.

The registered office is,
7-15 Gladstone Terrace,
Goole,
East Yorkshire
DN14 5AH

Heptonstalls Ltd Solicitors, registered in England & Wales; Company Number 11232130 (VAT registration number 167352551).

Directors

The company directors are John Burman, Angele Hart, Sarah Johnson, Shaun Pinchbeck and Shane Hensman.

Regulatory Body

Heptonstalls Ltd is authorised and regulated by the Solicitors Regulation Authority (ID 00439266) . The professional rules to which Heptonstalls Ltd is subject to can be accessed at www.sra.org.uk. Contact details for the Solicitors Regulation Authority are as follows:

Solicitors Regulation Authority,
The Cube
199 Wharfside Street
Brimingham
B1 1RN

Insurance

Heptonstalls Ltd Solicitors holds Professional Indemnity Insurance with:
QBE Insurance (Europe) Limited,
Plantation Place,
30 Fenchurce Street,
London
EC3M 3BD

Complaints

In the event of a complaint please address to head office at:
Heptonstalls Ltd Solicitors,
7-15 Gladstone Terrace,
Goole,
East Yorkshire
DN14 5AH.
Telephone 01405 765661
Fax: 01405 764201

Heptonstalls Privacy Notice

Heptonstalls Ltd is a law firm offering legal services to businesses and individuals.

In order to provide our services and manage our business we collect and manage data from clients and others. We are committed to protecting the privacy rights of individuals.

This Privacy Notice describes the ways in which we collect, manage, store and dispose of data. We may update it from time to time.

Our contact details

Our main office is at 7-15 Gladstone Terrace, Goole, East Yorkshire, DN14 5AH

Telephone 01405 765 661

www.heptonstalls.co.uk

Our Privacy Officer is Shaun Pinchbeck, email: Shaun.Pinchbeck@Heptonstalls.co.uk

What information do we collect?

The information which we collect may include –

  • Name;
  • Home address;
  • Telephone numbers;
  • Email address;
  • Other contact details;

We may also collect sensitive information, including, where relevant –

  • Health data (relating to both physical and mental conditions);
  • Racial or ethnic origin.

Our website uses cookies. This means that when you use our website we may collect information such as –

  • Your Internet Protocol (IP) address which connects your computer or device to the internet;
  • The pages which you visited;
  • Your searches and the results of those searches;
  • Response times of the website pages you visited;
  • Any errors generated by your use of our website.

Why do we collect the information?

We collect data in order to –

  • Provide legal services and respond to requests for legal services;
  • Provide information relating to our services either in response to specific requests or generally in order to develop our business;
  • Process employment applications;
  • Bill for our services and obtain payment;
  • Respond to complaints;
  • Meet our legal and regulatory obligations;
  • Improve the functionality of our website.

We collect and process health data because it is necessary for the establishment, exercise or defence of legal claims.

We collect and process data relating to racial or ethnic origin either because it is necessary for the establishment, exercise or defence of legal claims or, subject to explicit consent, in order to respond to requests from our regulators for statistical information.

How will we use your information?

The following table sets out the information we collect and the legal basis upon which we collect it.

Purpose for obtaining the information

Legal basis for using the information

Providing legal services and responding to requests for legal services Performance of a contract, including steps taken in anticipation of entering a contract
Provide information relating to our services either in response to specific requests or generally in order to develop our business Our legitimate interest in developing our business. We will note the rights of individuals to unsubscribe from mailings and/or manage their preferences in our mailings and requests to unsubscribe may be made by using a link in the email or by contacting our Privacy Officer at the contact details above.
Providing legal updates and information in relation to events which we believe may interest you Our legitimate interest in developing our business. We will note the rights of individuals to unsubscribe from mailings and/or manage their preferences in our mailings and requests to unsubscribe may be made by using a link in the email or by contacting our Privacy Officer at the contact details above.
Processing employment applications Performance of a contract, including steps taken in anticipation of entering a contract, and, in the case of information which we are required to provide for tax or social security purposes, compliance with our legal obligations. We may also seek the explicit consent of applicants for employment to us obtaining further information. We may seek explicit consent to the collection of data relating to racial or ethnic origin for the purposes of complying with requests for information from our regulators.
Billing for our services and obtaining payment Performance of a contract and, in relation to tax and VAT, for complying with our legal obligations
Responding to complaints Compliance with a legal obligation
Meeting our legal and regulatory obligations Compliance with a legal obligation
Improving the functionality of our website. Our legitimate interests in improving the content and performance of our website

Information provided by you

In certain circumstances we are required to collect information from you in order to comply with our legal or regulatory obligations. This may, for example, include information relating to your identity and source of funds.   We may also be required to collect information from you or from others on your behalf in order to perform a contract with you, such as health records. If you do not provide us with the information which we require we may be unable to act for you.   In the case of an application for employment, if you do not provide the information we need, we may be unable to offer you employment.

Your rights

The data protection legislation provides you with the following rights

Right to be informed

This Privacy Notice is provided to fulfil our obligation to tell you how we use your information.

Right of access

You are entitled to ask us for a copy of any personal data which we hold relating to you. This right is known as a ‘Subject Access Request’. If you wish to make a Subject Access Request you should contact our Privacy Officer in writing or by email or verbally –

Shaun Pinchbeck

7-15 Gladstone Terrace

Goole

East Yorkshire

DN14 5AH

Telephone 01405 765 661

Email: Shaun.Pinchbeck@Heptonstalls.co.uk

We will normally send you a copy of the information within one month of your request. However that period may be extended by two further months where necessary, taking into account the complexity and number of the requests. There is usually no charge; in exceptional circumstances we may charge but will discuss this with you if that applies.

Right to rectification

If the information we hold about you is inaccurate you may contact our Privacy Officer using the contact details above.

Right to erasure

In certain circumstances you may be entitled to ask us to erase your personal data. For further information, please contact our Privacy Officer using the contact details above.

Right to data portability

If you wish to move, copy or transfer the electronic personal data that we hold about you to another organisation, please contact our Privacy Officer using the contact details above.

Right to object

You may also object to your data being used for direct marketing.

You may also object to the continued use of your data in any circumstances where we rely upon consent as the legal basis for processing it.

Where we rely upon legitimate interests as the legal basis for processing your personal data, you may object to us continuing to process your personal data but you must give us specific reasons for objecting. We shall consider the reasons you give us but if we consider that there are compelling legitimate grounds for us to continue to process your data we may continue to do so. In that event we shall let you know the reasons for our decision.

If you wish to exercise your right to object to the use of your data under this section of our Privacy Policy, please contact our Privacy Officer using the contact details above.

Rights related to automated decision making including profiling

You may object to automated decision making, including profiling, by contacting our Privacy Officer using the contact details above.

How long will we retain your information?

We will usually retain your information as follows.

Type of data

Retention period

Client files We need to keep records for a period which varies depending on the nature of a matter but is a minimum of 6 years for regulatory compliance and to ensure our records are adequate for the purposes of obtaining insurance to protect our clients and other parties.
Health records (for example, for personal injury claims) We will destroy these securely at the conclusion of the contract: further copies can be obtained if necessary from the original source.
Employment applications 4 months from the date of conclusion of the application
Human resources 6 years from conclusion of the period of employment
Website data 1 year

 

Data security

We implement a range of technical and organisational measures to protect your information and ensure confidentiality. We keep these under regular review.

Questions and problems

If you have any questions about this privacy policy and how it affects you, please contact our Privacy Officer whose details are above.

You can also contact our Privacy Officer if you have any complaints or concerns about the way in which we handle your data.

You also have the right to lodge a complaint with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.

25 May 2018